Businesses are significantly increasing investments in intelligent automation technologies to become more competitive. The goal is to better meet customer needs by becoming more efficient and able to operate at faster speeds. When cycle times speed up, businesses change their operating model to become more dynamic, and focus changes from reacting to problems identified by customers to solving problems before they impact the customer. This changeover is data-intensive from planning through execution and, as businesses operate at greater speeds, key processes become event-driven.
This session will explore three key questions:
• How are businesses successfully improving cycle times?
• Why does this make businesses become more event-driven?
• Where do events and event-driven technologies fit into this changeover?
Maureen Fleming is Program Vice President for IDC’s Intelligent Process Automation research. In this role, she focuses on a portfolio of technologies used by enterprises to speed up, drive cost out of and support a customer-centric approach to business operations.