Improving Digital Touch Point Customer Experience | The XL Axiata Journey

XL Axiata is one of the largest telco’s in Indonesia with a strong culture of innovation. After being one of the first to adopt SOA in Indonesia, XL Axiata is now evolving to tackle the challenges of the 2020s such as increasing Net Promoter Score, driving a faster time to market, and taking advantage of cloud to increase agility.

In this EDA Summit 2021 session, Yessie Yosetya, Director and Chief Information-Digital Officer at XL Axiata, will share their strategy on digital transformation through event-driven architecture, the journey and the outcome so far, as well as how they are preparing for future technology change and ever increasing customer demand.