Revolutionizing Rail: KAI’s Journey to Event-driven Architecture (EDA)

PT Kereta Api Indonesia (KAI), Indonesia’s state-owned railway giant, has embarked on a transformative journey to enhance its digital capabilities and experience through Event-driven Architecture (EDA). This presentation covers how KAI leverages EDA to revolutionize its operations and customer experience.

Key highlights:
• Company overview: KAI’s role as a major railway operator in Indonesia
• Challenges faced in integrating systems across different channels
• Enable real-time digital capabilities to the ticketing and tracking systems and the integration across multiple channels.
• Enhance customer experience and operational efficiency

Our case sharing showcases how EDA empowered KAI to create a responsive, integrated railway ecosystem, setting new standards for public transportation in Indonesia.